SWJ Cellular | Online Mobile Phone Store

1.What mobile phone brands do you sell?

We offer a wide range of mobile phones,including popular brands like Apple, Samsung, Honor, Huawei, Xiaomi, Oppo, Vivo, Nothing, Realme, ZTE and more.

2.Do you sell other electronics besides mobile phones?
Yes, we also sell tablets, smartwatches, earbuds, and other electronics such as monitors, soundbars,laptop, gaming consoles and more. Check with us for the latest models and availability.

3.Do you offer warranties on your products?

Yes, all new phones come with 1 year manufacturer’s warranty. Pre-owned phones may come with a limited warranty, depending on the condition.

4.What is your return/refund policy?

We have a strict no return or refund policy. All sales are final, and we ensure that every product is thoroughly checked before being sold. In case of manufacturing defects, please refer to the warranty coverage.

5.Can I exchange my phone for a different model?

Unfortunately, we do not offer exchanges for phones once sold. However, we can guide you in making the best choice before purchasing.

6.Do you sell pre-owned or refurbished phones?

Yes, we have a selection of pre-owned and refurbished phones, which are thoroughly tested and certified by our team.

7.Do you offer repair services?

Yes, we provide repair services for most mobile phone models, including screen replacements, battery replacements, and other technical issues.

8.Can I trade in my old phone or gadgets?

Yes, we offer trade-in services. You can bring in your old gadgets such as phone, tablet, laptop, gaming console and more, and we’ll evaluate it to give you the best possible trade-in value towards your next purchase.

9.Do you sell phone accessories?

Yes, we carry a variety of accessories, including phone cases, screen protectors, chargers, earphones, and more.

10.Do you offer installment payment plans?

Yes, we have installment payment options available through selected credit cards or financing services. Contact us for more details.

11.What should I do if I face issues with my phone after purchase?

If the issue falls under the manufacturer’s warranty, you can bring the phone to us, and we’ll assist you with the warranty process. For other issues, our repair team is ready to help.

12.Do you provide delivery services in the Klang Valley?
Yes, we deliver to the whole Klang Valley with additional charges. The delivery fee will vary depending on the distance and location.

13.Can I use Lalamove or Grab Express for delivery?
Yes, you can opt for Lalamove or Grab Express for delivery within Kuala Lumpur, Selangor, and nearby areas. However, the customer is responsible for covering the delivery charges.

14.Do you offer postage to other areas in Malaysia?
Yes, we provide postage services to all regions of Malaysia, including Sabah and Sarawak.

15.Do you offer international shipping?
Yes, we offer postage to selected countries such as Singapore, Brunei, and China. For other countries, please contact us to discuss available options.

Delivery